DOLCE MUSA at your service
There’s no question too small or request too big for our Dolce Musa client care experts. We’re always at your service.
Return and Exchanges Policy
DolceMUSA wants our customers to be satisfied with their purchases.
We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange.
NO REFUNDS!
To be eligible for an exchange, all items must be new, unworn, unwashed, and no visible signs of wear such as: makeup, deodorant stains, fragrances, etc. Item must be in the same condition that you received it with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any items marked with final sale are not eligible for exchanges, no exceptions.
To start an exchange, you can contact us at dolcemusabyjettysblog@gmail.com. If your request is accepted, we’ll get in touch with you with instructions on how and where to send your package.
Customers will be responsible for the shipping and handling costs (both ways) of the return items. DolceMUSA is not responsible for any shipping fees or lost/untraceable shipments. We recommend mailing your return using a carrier that offers tracking services. Items sent back to us without first requesting an exchange will not be accepted.
- · We reserve the right to refuse returns that do not meet our policy.
- · No money or credit card refunds are allowed. Only exchanges or store credit once the merchandise is returned. All store credits are valid for 30 days.
- · Please include our packing slip (invoice) with your return.
You can always contact us for any question at
Shipping Policy
Please allow 3-4 business days, for us to process and ship your order.
We process orders
Monday – Friday.
Monday – Friday.
Once your order has been shipped your tracking information will be provided.
DolceMUSA is not responsible for lost or stolen packages.
Please note DolceMUSA is not responsible for shipping or delivery delays due to carrier constraints.